Refund Policy
At Khalas Mosquito, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not fully satisfied with your purchase, our refund policy is here to assist you.
Eligibility for Refunds
30-Day Satisfaction Guarantee:
- If you are not satisfied with the performance of the M3000, you may request a refund within 30 days from the date of purchase.
- To be eligible, the product must be returned in its original packaging,
including all parts, accessories, and documentation.
Defective or Damaged Products:
- If your product arrives damaged or is defective, please contact our customer service team immediately.
- We will arrange for a replacement or a full refund, depending on your preference.
Exceptions:
- Products that have been misused, altered, or damaged due to improper
handling or installation are not eligible for a refund. - Consumables such as attractant cartridges are non-refundable.
Refund Process
Initiating the Refund:
- To start the refund process, please contact our customer service team at
info@khalasmosquito.com - Provide your order number, a brief description of the issue, and any relevant photos if the product is damaged or defective.
Returning the Product:
- Once your refund request is approved, we will provide instructions on how to return the product.
- You are responsible for the cost of return shipping unless the product is defective or was damaged during shipment.
Processing the Refund:
- Upon receipt and inspection of the returned product, we will process your
refund within 7-10 business days. - Refunds will be issued to the original method of payment. Please allow
additional time for the refund to reflect in your account, depending on your bank or credit card provider.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at info@khalasmosquito.com We are here to help and ensure that you have a positive experience with Khalas Mosquito.