Frequently Asked Questions
General Questions
What is the M3000?
The M3000 is a cutting-edge solution designed to dramatically reduce mosquito populations in all outdoor spaces. Developed with 18 years of scientific research and independent testing, the M3000 uses an advanced combination of technology to attract, trap, and eliminate these pests effectively.
How does the M3000 work?
The M3000 works by mimicking human presence. The M3000 replicates the cues that attract mosquitoes to humans. It converts propane into CO2, a gas that mosquitoes naturally seek out, and combines it with a short-range attractant that mimics the scent of a human body. This creates an irresistible lure, drawing the mosquitoes to the M3000 instead of you.
Who founded Khalas Mosquito?
Khalas Mosquito was founded in 2023 by an expat living in Dubai. The expat noticed a significant increase in mosquito populations in the Middle East. The company was created to help residents enjoy their outdoor spaces without the nuisance of mosquitoes.
Octenol Attractant
What is Octenol and how does it work?
Octenol is a naturally occurring compound that mimics the scent of human sweat and breath. It is an effective attractant for mosquitoes, especially those species that are most common in the Middle East. When used with the M3000, Octenol enhances the device’s ability to attract and trap mosquitoes.
How often do I need to replace the Octenol Attractant?
The Octenol attractant should be replaced every 21 days for optimal performance. Regular replacement ensures that the M3000 continues to effectively lure mosquitoes.
Is Octenol safe for human and pets?
Yes, Octenol is safe for humans and pets when used as directed. It is a low-toxicity compound and is used in small quantities within the M3000 to target mosquitoes specifically.
Can I use the M3000 without Octenol?
While the M3000 will still function without Octenol, using the attractant significantly increases its effectiveness in capturing mosquitoes. We recommend using Octenol, especially in areas with high mosquito activity.
Usage and Maintenance
Where should I place the M3000 for best results?
For optimal performance, place the M3000 in a shaded area away from strong winds. It’s important to place it between the mosquito breeding areas (e.g., stagnant water, treelines, bushes, flowerbeds) and your outdoor living spaces.
How often should I run the M3000?
The M3000 should be run continuously during mosquito season to effectively reduce the mosquito population over time. The longer it runs, the more effective it will be in disrupting mosquito breeding cycles.
What maintenance does the M3000 require?
Routine maintenance includes replacing the propane tank, attractant cartridges, and cleaning the trap regularly to remove dead mosquitoes and ensure optimal operation.
Safety and Environmental Impact
Is the M3000 safe to use around children and pets?
Yes, the M3000 is designed to be safe for use around children and pets. It uses a clean burning process with propane, producing only small amounts of CO2, similar to what humans exhale.
Does the M3000 harm beneficial insects like bees?
The M3000 is specifically designed to target mosquitoes and other biting insects. It is unlikely to attract and harm beneficial insects like bees due to the specific attractants used.
Purchasing and Shipping
Where can I buy the M3000?
You can purchase the M3000 directly from our website www.khalasmosquito.com
What are the shipping costs and delivery times?
We offer free standard shipping within the UAE. For other regions, shipping costs are calculated at checkout. Delivery times vary by location but typically range from 1-2 business days within the UAE and 3-5 business days for other regions.
Do you offer international shipping?
Currently, we ship to the UAE and Saudi Arabia. For international shipping outside these regions, please contact our customer service team for assistance.
Warranty and Returns
What is the warranty on the M3000?
The M3000 comes with a warranty that covers manufacturing defects. If you encounter any issues, please contact our customer service team for assistance.
What is your return and refund policy?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it within 30 days for a refund. Please see our refund policy for more details.
Support and Contact
How can I contact Khalas Mosquito for support?
You can reach our customer service team by email at info@khalasmosquito.com, or through our website’s contact form. We are here to assist you with any questions or concerns.
Where can I find the user manual for the M3000?
The user manual for the M3000 is available with your order on delivery. It provides detailed instructions on setup, operation, and maintenance.